Last Updated: 14 June 2026
Metrics+ is an automated website monitoring service provided by Rocking Tech Ltd ("Rocking Tech", "we", "us" or "our"), a company registered in England and Wales (Company No. 12280796; VAT registration number GB123456789) with its registered office at 124 City Road, London, EC1V 2NX, United Kingdom.
These Terms and Conditions ("Terms") govern your access to and use of the Metrics+ service ("Metrics+" or the "Service"). By registering for an account or using the Service you ("you", "your" or the "User") agree to be bound by these Terms. If you do not agree, you must not use the Service.
If you use the Service on behalf of a company or other entity, you confirm that you have authority to bind that entity, in which case "you" means that entity. These Terms, together with our Privacy Policy, form the entire agreement between you and Rocking Tech regarding the Service and supersede any prior agreements or communications.
Business use only. Metrics+ is provided for business and professional use. By registering you confirm that you are acting in the course of a business and not as a consumer.
International users. The Service is operated from the United Kingdom and is governed by the law of England and Wales (see Section 11), wherever you access it from. If you access the Service from outside the UK, you do so on your own initiative and are responsible for compliance with your local laws.
By creating an account or using the Service you confirm that you have read, understood and agree to these Terms, and that you are at least 18 years old. Any rules or guidelines we post (such as FAQs or support pages) are incorporated by reference.
We may update these Terms at any time as set out in Section 10. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.
Metrics+ is a Software-as-a-Service platform for automated website monitoring. It performs periodic checks on the websites or endpoints you configure (for example uptime, SSL certificate expiry and domain expiry), records availability data, and can send alerts (for example by email) when a configured event occurs. You can log in to the dashboard to review status, history and settings.
No guarantee of results. The Service is provided on an "as is" and "as available" basis. We do not promise that it will detect every issue, that every alert will be sent or received, or that any data or notification will be accurate, complete or timely. Metrics+ is a supplementary tool and must not be relied upon as your sole means of monitoring critical systems. You should maintain your own contingency plans and backup monitoring.
Features by plan. Features and usage limits differ by plan (for example the Essential and Agency Pro plans). Current plans, features and prices are set out at metrics.plus/pricing. Those descriptions are not part of these Terms and may change.
Changes to the Service. We may update, patch, change, add or remove features at any time and at our sole discretion, without prior notice or liability. We will try not to remove or change features in a way that fundamentally reduces the core utility of the Service for active users, but we do not guarantee that any feature will remain available.
Beta features. Features labelled "beta" or "experimental" are provided as-is for evaluation, may be unstable, and may be withdrawn at any time. Use them at your own risk.
Uptime and maintenance. We aim to keep the Service available 24/7 but do not guarantee any specific uptime or availability level. The Service may be interrupted for maintenance, updates or unforeseen outages, and we may suspend it (in whole or in part) for technical, security or other urgent reasons without prior notice. We are not liable for any unavailability of the Service or any feature.
Plans. The Service is offered on both a free plan and paid subscription plans. You may hold one plan at a time per account. By selecting a paid plan and providing payment details you agree to pay the corresponding fees.
Free plan. We offer a free plan (Solo) with no charge and no payment card required to sign up or to keep using it. Its usage limits (for example the number of monitors, alert channels and status pages) are set out at metrics.plus/pricing and may change on notice. You may use the free plan for commercial purposes – including monitoring websites and services you run for your business, your employer or your clients – on the same terms as our paid plans. We do not restrict the free plan to personal, non-commercial or hobby use. The free plan is provided "as is", may carry a "Monitored by Metrics+" link on any status page you publish, and remains subject to all of these Terms (including the Acceptable Use and liability provisions). We may change, limit or withdraw the free plan on reasonable notice.
Prices and VAT. All prices displayed for Metrics+ are in British Pounds (GBP) and are shown exclusive of Value Added Tax (VAT). Any VAT due is calculated and added at checkout based on your billing location and status; the amount payable is shown before you confirm. Rocking Tech Ltd is VAT-registered in the United Kingdom (VAT number GB123456789); a VAT invoice is available on request, and VAT-registered businesses may provide their VAT number at checkout. For customers outside the United Kingdom, UK VAT may not apply or may be treated differently depending on your location and status, and you are responsible for any taxes or duties imposed by your own jurisdiction (other than taxes on Rocking Tech's income).
Billing. Fees are payable in advance for the billing cycle you choose (monthly or annual). You must provide a valid payment card and you authorise us to charge that card the applicable fee at the start of each billing period and at each renewal. Keep your billing details current to avoid interruption.
Free trial. Where we offer a free trial (currently 14 days), a valid payment card is required to start it. Unless you cancel before the trial ends, your paid subscription will begin automatically and we will charge the applicable fee to your card. We may limit trial eligibility or duration to prevent abuse.
Auto-renewal. Subscriptions renew automatically for successive billing periods until cancelled by you or terminated by us.
Refunds. All payments are non-refundable, except where a refund is required by law. Outside any legally required refund, we operate a strict no-refund policy (including for unused periods, downtime, feature changes or cancellations). We may, at our sole discretion, issue a one-off refund or credit as a goodwill gesture (for example for a clear billing error); doing so does not waive this policy. If you are nonetheless determined to be a consumer, nothing in these Terms removes any statutory right you cannot waive.
Upgrades and downgrades. Upgrades take effect immediately and may be prorated. Downgrades take effect from the next billing cycle and may reduce your limits or deactivate monitors above the new limit (you choose which to keep). No refund or credit is given for any fee difference on a downgrade.
Late payment. If payment is not received when due (for example a declined card), we may suspend access until the account is brought current and, if non-payment continues, terminate for breach (Section 9). We may charge interest on overdue amounts at up to 4% per annum above the Bank of England base rate from the due date until paid, and recover reasonable collection costs.
Changes to fees and plans. We may change fees, introduce new charges, or alter plans (names, features or limits). For changes affecting existing subscribers we will give advance notice (by email or in the Service), and changes apply from your next billing cycle or renewal. If you do not accept a change, cancel before it takes effect. We will not retroactively change charges for a period already paid, except by your agreement or as required by law.
You are responsible for all activity under your account and agree to the following:
If we suspect a breach, we may investigate and suspend or terminate your access under Section 9.
The Service may rely on or integrate with third-party services (for example email or SMS delivery, messaging platforms, or hosting infrastructure), which are outside our control. We do not endorse or warrant any third-party service. Your use of any third-party service is subject to that third party's own terms and privacy policy. Enabling an integration may involve transmitting data to or from that service; we share data only as needed to provide the integration and as described in our Privacy Policy. We are not liable for any failure, delay, data loss or damage caused by a third-party service (for example an undelivered alert because an email provider was down), and we may add, change or remove integrations at any time without refund or compensation.
Disclaimers. To the fullest extent permitted by law, the Service is provided "as is" and "as available" and we disclaim all warranties, express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, error-free or free of bugs or vulnerabilities, that alerts will be delivered or delivered in time, or that any data is accurate or complete. You assume the entire risk as to quality and performance. The Service assists you, but responsibility for managing your own websites and systems remains yours; do not rely on the Service alone. No statement from us creates any warranty not expressly set out in these Terms.
No indirect or consequential loss. To the maximum extent permitted by law, Rocking Tech (and its directors, officers, employees, agents, partners, suppliers and licensors) will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, business, opportunity, data, goodwill or reputation, business interruption, or the cost of substitute services, however arising and even if advised of the possibility.
No liability for specific outcomes. Without limiting the above, we are not liable for any loss arising from: (a) any missed, failed, delayed or undelivered alert, or any undetected issue; (b) any false alarm or inaccurate data, or any action you take in reliance on an alert or data; (c) any downtime or unavailability of the Service; (d) any third-party service or integration; or (e) your own configuration, misuse or failure to secure your account.
Liability cap. To the extent any liability is not legally excludable, our total aggregate liability for all claims arising out of or relating to these Terms or the Service will not exceed the total fees you paid us for the Service in the twelve (12) months immediately before the event giving rise to the claim. If you have paid no fees, our total aggregate liability is limited to £100 GBP.
What cannot be excluded. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited under the law of England and Wales. If you are determined to be a consumer, nothing here limits any consumer right that cannot be waived.
Basis of the bargain. These disclaimers and limits reflect an agreed allocation of risk, form an essential basis of the agreement between us, and survive even if a limited remedy fails of its essential purpose.
These Terms apply for as long as you use the Service. Subscriptions auto-renew until cancelled or terminated.
Your right to cancel. You may cancel at any time via your account settings or by contacting us. You keep access until the end of your current billing period; no refund is given for the remaining period (see Refunds).
Our rights. We may suspend or terminate your access, in whole or in part: for breach of these Terms (immediately, and without prior notice for serious breach); for non-payment (after a reminder and reasonable cure period); to prevent harm to the Service or other customers; where required by law; for prolonged inactivity of a free or trial account (typically after 6 months, with attempted warning); or for our convenience, for example if we discontinue the Service (with as much notice as reasonably practicable, aiming for at least 14 days). If we terminate for our convenience and not due to your fault, we may at our discretion provide a pro-rata refund for the unused period; no refund applies to termination for your breach.
Effect of termination. Your right to use the Service ends immediately. We may delete or disable access to your account data in line with our retention practices; back up anything you need first, as we are not liable for data lost on termination. Outstanding fees remain payable. Termination does not relieve you of liability for prior breaches.
Service discontinuation. If we discontinue Metrics+ entirely, we will try to notify active users in advance and provide a window to export data. We will then have no further obligation to provide the Service, and discontinuation will not entitle you to compensation beyond any refund we choose to give at our discretion.
Survival. Sections that by their nature should survive termination do so, including those on intellectual property, fees owed, disclaimers, limitation of liability, indemnity, governing law and any licences granted to us.
We may update these Terms from time to time. For material changes we will make reasonable efforts to notify you (by email or in the Service) with a summary and effective date. Changes take effect when posted unless a later date is stated, and we will update the "Last Updated" date. Continued use after changes take effect means you accept them; if you do not agree, stop using the Service and, if applicable, cancel before the changes take effect. Changes are not retroactive and will not increase your obligations or reduce your rights without notice.
You will indemnify and hold harmless Rocking Tech Ltd (and its directors, officers, employees and agents) from any claim, loss, liability, damage, expense or cost (including reasonable legal fees) arising out of or related to your use of the Service, your breach of these Terms, or your infringement of any third-party right. We will notify you of any such claim and may, at your expense, assume the exclusive defence and control of the matter, with your cooperation.
These Terms and your use of the Service are governed by the law of England and Wales, excluding its conflict-of-law rules, wherever you are located. You and Rocking Tech agree that the courts of England and Wales have exclusive jurisdiction over any dispute or claim (including non-contractual ones) arising out of or in connection with these Terms or the Service. We may still seek injunctive or equitable relief in any jurisdiction to protect our intellectual property or confidential information, and may enforce any English judgment in your local jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.
Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Where you use the Service to monitor third-party sites and this involves processing personal data, you are the data controller and we act as data processor on your instructions; you are responsible for having a lawful basis and giving any required notices. We may be compelled by law to disclose account data; where lawful, we will seek to notify you.
Entire agreement. These Terms and the Privacy Policy are the entire agreement between us regarding the Service and supersede all prior understandings. Any different terms you propose (for example in a purchase order) are rejected unless we agree to them in a signed written amendment.
Severability. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions stay in full force.
Waiver. No failure or delay in exercising a right is a waiver, and any waiver must be in writing and signed by us.
Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, reorganisation or sale of assets.
No third-party beneficiaries. These Terms confer no rights on anyone other than you and us.
Relationship. We are independent contractors; nothing here creates a partnership, joint venture or agency.
Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control (including natural disasters, government acts, war, civil unrest, pandemics, strikes, internet or utility failures, or cyber-attacks). Our obligations are suspended for the duration of the event; your obligation to pay for services already provided is not excused.
Notices. We may give notice by email to your account address, by post, or via the Service; such notice is deemed given the day after it is sent or posted. Keep your contact details current. Formal notice to us must be in writing to the address below, copied by email.
Rocking Tech Ltd 124 City Road, London, EC1V 2NX, United Kingdom Email: info@rockingtech.co.uk Website: www.metrics.plus
Metrics+ by Rocking Tech Ltd © 2026 — Website monitoring, part of the Rocking Tech ecosystem.